Last updated: October 8, 2026
This Privacy Policy explains how Mainny Badge (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit mainnybadge.com, order a custom badge, track an order, or contact us. Mainny Badge is responsible for the personal information we process to operate this store. Our store is powered by Shopify.
1. Information We Collect
- Contact and delivery details: your name, email address, telephone number, and billing and shipping addresses.
- Order and customization details: products, quantities, order numbers, purchase history, and the names, wording, numbers, images, logos, or other design information you submit for your badge.
- Payment and transaction information: the payment method, payment status, transaction references, and information necessary to process payments and refunds. Payment details entered at checkout are processed by Shopify and the selected payment provider.
- Account and support information: account details and preferences, messages, uploaded photos, and information supplied when requesting assistance, a replacement, or a refund.
- Device and usage information: IP address, browser and device information, cookies and similar identifiers, and information about your interactions with our website.
We obtain information directly from you, automatically when you use the website, and from service providers involved in payments, store operations, fraud prevention, shipping, and customer support. Please only provide customization content you are authorized to share, and avoid sending unrelated sensitive information.
2. How We Use Information
We use personal information to make your custom badge, process payment, fulfill and ship your order, provide tracking, manage your account, answer questions, and handle cancellations, refunds, and replacements. We also use information to maintain and improve the store, remember preferences, prevent fraud and misuse, keep required business records, and comply with legal obligations.
Where permitted and subject to your preferences, information may also be used for marketing, relevant advertising, and measuring how customers use our store. You can unsubscribe from promotional emails using the link in those emails. Unsubscribing does not stop essential messages about an order or a support request.
3. Our Legal Bases Where Applicable
Where UK or EEA data protection law applies, we process information as necessary to perform a contract with you or take steps at your request before entering one; meet legal obligations; pursue legitimate interests such as operating, securing, and improving our business, where those interests are not overridden by your rights; or with your consent where required, including for certain marketing and non-essential tracking. You may withdraw consent without affecting processing that was lawful before withdrawal.
4. Who Receives Information
We share relevant information with service providers that help us operate the store, including Shopify, payment providers, production and fulfillment providers, shipping carriers, customer support services, and hosting and security providers. These providers receive information needed for their roles.
For example, customization details are used to make your badge, delivery details are used to send it, and payment information is handled by the payment provider you choose. Our order lookup service uses Cloudflare to process requests and connect to Shopify. We may also disclose information when you ask us to do so, to comply with a legal obligation or valid request, to protect rights and prevent fraud, or in connection with a business transfer subject to applicable law.
Information collected through cookies and similar technologies may be shared with advertising and business partners for relevant advertising, subject to applicable law and your choices. Some of these activities may constitute a “sale,” “sharing,” or “targeted advertising” under certain privacy laws. You can use our Privacy Choices form and read our Do Not Sell or Share My Personal Information page.
5. Shopify’s Role
Shopify hosts our store and processes information to provide and improve its services. We use Shopify features that may combine information about interactions with our store with information from other merchants and Shopify to support security, personalization, and advertising. For these enhanced services, Shopify is responsible for relevant processing and privacy requests under its own policies. Learn more in the Shopify Consumer Privacy Policy and manage eligible requests through the Shopify Privacy Portal.
6. Cookies and Privacy Choices
Our website uses cookies and similar technologies for functions such as keeping items in your cart, remembering preferences, security, analytics, and advertising. Where shown, use the cookie banner or Cookie preferences control to manage your choices. You can also manage cookies through your browser, although blocking necessary cookies may affect store functions.
Where applicable, Global Privacy Control signals are treated as an opt-out request for the browser and device sending the signal. Where Shopify can associate the signal with an account, the choice may also apply to that account. You may need to set your preferences again when using another browser or device. If a privacy control is unavailable, contact us for assistance.
7. Track Your Order
Our Track Your Order page checks the order or confirmation number and checkout email address or phone number you provide against Shopify order records. When details match, it displays relevant order items, order status, and available shipment tracking information. The lookup is designed not to display billing details, payment information, or delivery addresses.
Connection information, including an IP address, is processed to secure the service and limit repeated requests. Keep your order details private and only use the lookup for orders you are entitled to access.
8. Retention and Security
We retain information for as long as needed for the purposes described here, including completing orders, providing support, handling disputes, preventing fraud, and meeting tax, accounting, or other legal requirements. The period depends on the type of information and the reason it is held; you can contact us for information about your records.
We use reasonable safeguards appropriate to the information and services involved. No online transmission or storage system can be guaranteed completely secure. Do not send card numbers, card security codes, passwords, or one-time verification codes to customer support.
9. International Processing
Our service providers may process or store information outside the country where you live. Where required for transfers from the UK or EEA, appropriate legal safeguards apply, such as adequacy decisions or recognized contractual safeguards. Contact us if you would like information about the safeguards relevant to your data.
10. Your Rights and Requests
Depending on where you live and applicable exceptions, you may have rights to access or obtain a copy of your information, correct it, request deletion, receive it in a portable format, restrict or object to processing, withdraw consent, or opt out of sale, sharing, or targeted advertising. You may also have a right to appeal a decision about your request.
Contact us using the details below to exercise your rights. We may need to verify your identity and, where an authorized agent acts for you, their authority. We will not discriminate against you for exercising applicable privacy rights. We aim to acknowledge messages within 24 hours and complete privacy requests within the time required by applicable law.
You may complain to the relevant data protection authority. UK customers can contact the Information Commissioner’s Office; EEA customers can contact their local supervisory authority.
11. Children and External Services
Our services are intended for customers who can lawfully place orders, not for children. We do not knowingly collect children’s personal information or knowingly sell or share personal information of individuals under 16. If you believe a child has provided information, please contact us.
If you follow links to a carrier, payment provider, WhatsApp, or another external service, that service’s privacy practices also apply to your interactions with it. Review its privacy policy before submitting information.
12. Updates and Contact
We may update this policy to reflect changes to our services, practices, or legal requirements. We will update the date above and provide additional notice where required. This policy governs privacy matters if another store page describes them differently.
Email: support@mainnybadge.com
Alternative email: support@mainny.com
WhatsApp: +855 12 906 636
You can also use our website’s online customer service. We reply to support messages within 24 hours. For urgent questions, message us on WhatsApp.
Mailing address: UNIT 7 WILSON BUSINESS PARK, OFFICE 15812 INITIAL BUSINESS CENTRE, MANCHESTER M40 8WN, United Kingdom. This is a contact address; please contact support before sending any product back.