Terms of Service

Last updated: October 8, 2026

These Terms of Service apply to your use of mainnybadge.com and purchases from Mainny Badge (“we,” “us,” or “our”). Please read them together with our Privacy Policy, Refund Policy, Shipping & Delivery page, and Legal Disclaimer For Badge Collection.

1. Using Our Store

You must be legally able to enter into a purchase agreement and authorized to use the payment method you choose. Provide accurate contact, billing, delivery, and order information, and contact us promptly if you notice an error. Keep any account credentials and order lookup details private.

Do not misuse the website, attempt unauthorized access, interfere with its operation, submit malicious content, or use it for unlawful or fraudulent purposes.

2. Custom Badges and Design Details

We make personalized badges with no minimum order quantity. Each custom badge is produced according to the product and customization options ordered. Review names, wording, numbers, logos, and selected options carefully before submitting your order.

If you need to correct information, contact us as soon as possible. Changes after production begins cannot be guaranteed. Product images help illustrate the design; screen settings and lighting may affect how colors and finishes appear. This does not affect your rights if an item is faulty or does not match its description.

3. Permission to Use Custom Content

Only submit artwork, logos, names, seals, insignia, or other material you are entitled or authorized to reproduce. You give us permission to use the content you submit as needed to prepare, make, fulfill, and support your order. Placing an order does not transfer someone else’s intellectual property rights to you.

We may ask for clarification or decline an order that appears to involve unlawful use or unauthorized content. If we cancel an order we cannot fulfill, we will refund amounts paid for the canceled items and any associated unprovided shipping service.

4. Lawful Use of Badges

A badge purchased from us does not confer official authority, employment, credentials, police powers, or permission to represent an organization. Do not use a badge to impersonate an official or another person, mislead others, intimidate anyone, or gain access or privileges you are not entitled to.

You are responsible for checking the rules applicable to your purchase and intended use. Please read our Legal Disclaimer For Badge Collection before ordering.

5. Prices, Currency, and Payment

Review the product price, currency, delivery details, and final total at checkout before submitting payment. The currency displayed may depend on your selected region. Your bank or payment provider may apply its own currency conversion or transaction charges.

Free shipping on all orders over US$99. No additional import duties or tariffs. See our Shipping & Delivery page for delivery information and our Accepted Payment Methods page for payment options. Available payment methods are those shown at checkout.

Prices or product descriptions may be corrected when an error is discovered. If an error affects an order you have already placed, we will contact you to explain the correction and offer a suitable resolution; we will not charge an additional amount without your agreement.

6. Production, Dispatch, and Delivery

Custom badge production takes approximately 2–3 weeks before shipment. Estimated shipping time after dispatch is 7–10 days to the United States, 5–7 days to the United Kingdom, 7–10 days to Canada, and approximately 10–15 days to other countries. Production and shipping times are separate.

We send a tracking number after dispatch. You can use our Track Your Order page or the carrier tracking options listed in our shipping policy. Contact us if you have not received tracking information or need help with a delivery.

7. Cancellations, Refunds, and Replacements

You may cancel for any reason and receive a full refund by sending your cancellation request within 2 days (48 hours) of placing your order. Your request time determines eligibility, even if we reply later.

After 48 hours, your custom badge is in production and we cannot accept a cancellation or refund for a change of mind. If your badge arrives with a problem or is damaged on arrival, contact us for a free replacement or resend, including the associated shipping.

If a parcel remains undelivered after 30 days in transit, contact us for an investigation. Once the parcel is confirmed lost, you may choose a free replacement or a refund. This is an exception to the custom-order refund restriction. Full details and the request process are in our Refund Policy.

8. Website Content and External Links

Store text, images, designs, and other content may be protected by intellectual property rights. Do not copy or use them commercially without the necessary permission. References or links to payment, delivery, and other external services do not change those providers’ own terms for your use of their services.

9. Privacy

Our Privacy Policy describes how we handle information used for customization, payments, delivery, order tracking, support, and other store operations, and explains your privacy choices.

10. Service Issues and Consumer Rights

If something goes wrong with your order or use of the store, please contact us so we can investigate and work toward a resolution. Website availability and delivery estimates can be affected by technical or carrier issues; we will assist with order-related problems under our policies and applicable law.

Nothing in these terms excludes or restricts consumer rights or liability that cannot lawfully be excluded or restricted. Our custom-order rules do not remove mandatory remedies for faulty, misdescribed, or undelivered goods.

11. Changes to These Terms

We may update these terms for future use of the store. The revised date will appear above. Changes will not retrospectively remove rights or commitments that applied when you placed an existing order.