Refund Policy

At Mainny Badge, every custom badge is made especially for you. This policy explains when you can cancel an order for a refund and how we will help if your badge arrives damaged, has a problem, or is lost during shipping.

1. Full Refund Within 48 Hours of Placing Your Order

You may cancel your order for any reason and receive a full refund within the first 2 days (48 hours) after placing it. No explanation is required.

To cancel, contact us by email, online customer service, or WhatsApp and clearly state that you would like to cancel your order and receive a refund. Include your order number and the email address or phone number used at checkout so we can locate your order.

The time you send your cancellation request determines whether it falls within the 48-hour window. If you contact us within that period, your request remains eligible even if our reply arrives after the deadline.

2. Custom Orders After 48 Hours

After the first 48 hours, your badge will be in production. Because each badge is individually customized for you, we cannot accept cancellations or issue refunds for a change of mind after this period.

Please check your customization details carefully when placing your order, including any names, wording, numbers, designs, and options. If you notice a mistake, contact us as soon as possible so we can review your request. Changes after production has begun cannot be guaranteed.

This does not mean you are left without support if something goes wrong. Problems with a received badge and parcels lost in transit are handled as described below.

3. Problems With Your Badge or Damage on Arrival

If you receive your badge and encounter any problem, please contact our customer service team. We will arrange a free replacement or resend the affected item. This includes items that arrive damaged.

To help us understand the issue and arrange the right solution, please provide:

  • Your order number;
  • The email address or phone number used at checkout;
  • A brief description of the problem; and
  • If possible, clear photos of the badge, the affected area, and any damaged packaging.

Please keep the badge and packaging while we review the issue. Contact us before sending anything back so we can explain the next steps. We will not charge you for the replacement item or its shipping.

4. Packages Lost in Transit

If your parcel has been in transit for 30 days without delivery, please contact us immediately so we can investigate with the carrier. The 30-day period starts after dispatch and does not include the time spent making your badge.

Once we confirm that your parcel is lost, you may choose a replacement sent at no extra charge or a refund if you no longer want the order. Confirmed lost packages are an exception to our no-refund rule for custom badges after the first 48 hours.

5. How Refunds Are Handled

Eligible cancellations within the first 48 hours receive a full refund. Approved refunds, including refunds for confirmed lost packages, are returned to your original payment method. The time it takes for the refund to appear depends on your bank or payment provider. If you need an update, please contact us.

6. Replacement Orders and Tracking

A replacement custom badge may need to be made before it can be shipped. We will explain the replacement arrangements when we review your issue and send you a tracking number once the replacement has been dispatched.

You can check your order through our Track Your Order page. For production times, estimated shipping times, and tracking options, please see our Shipping & Delivery page.

7. Contact Our Customer Service Team

For cancellations, refunds, replacements, delivery problems, or any other questions, contact us through:

We will reply within 24 hours. For urgent requests, please contact us directly on WhatsApp. Include your order number whenever possible so we can assist you quickly.

8. Your Consumer Rights

This policy does not limit any consumer rights or remedies that cannot be excluded under applicable law.